August 03, 2008

"There are no rewards for just doing your job". Amen Vlad!

I was catching up on my RSS feeds today, and came across a REALLY interesting post by Vlad on work ethics, and it really rang true to me. He had some great insights, including...

There is no award for doing what you’re expected to. Meeting expectations is.. well.. a requirement to remain employed. If you sit on that line you will be the first one gone. Hate to break it down like that but it’s the truth. People who do the bare minimum do not get promoted, they do not get raises, they do not get bonuses.

The sad reality is, in this day and age, there are way too many people that skate by in their jobs, doing only what is expected of them to get their job done. I conducted two interviews last week where both candidates had more than 5 different positions with no less than 5 different companies in only 5 years. This 5-5-5 scared the hell out of me. They were "no hires" as I simply didn't want to deal with people who jump ship all the time, doing the minimum they can to then get somewhere bigger and better. And the sad reality was that neither of these candidates did ANYTHING to be proud of... anything that stood out as amazing work.

It's a fine balancing act. Staff typically don't have the same incentives as the owner. Their interests, goals and commiments do not always align with the business owners... and we can't MAKE them do so. It is part of the corporate culture that defines how staff respond to the organization. And that culture is forged by the leadership in the company.

In the last company I built, we worked at the speed of Silicon Valley and literally burnt out our staff. They loved the environment, and you could see the commitment seep out of every crevice in the organization. But everyone was over worked, all for the opportunity to build an extrodinary company that they could be proud of. Well, that and the chance to cash out on their stock options when we went public. And although we had fun, that was balanced with a hectic and stressful environment that many people just wouldn't want to keep up long term. Actually, many of that team moved on to roles in new organizations that don't run at that pace.

This time around while building my latest company, I took a different approach. Staff have normal business hours. Deadlines are reasonable, and far from the hectic type of schedules we used to have... all for the benefit of a more balanced lifestyle while still delivering consistent results. The opportunity to show excellence and provide extraordinary results is really in the hands of the staff... by their choices. They are deciding the corporate culture DESPITE our leadership. That makes it even more important that our hiring process picks the right candidates.

I think Vlad summed it up really well with the quote that...

Somewhere between stupidity (working harder than those around you) and insanity (knowingly working harder knowing that no raise or bonus is guaranteed) there is a little thing called work ethic and that is what elevates the excellence of the team, the company and the solutions we deliver.

That's a rare find these days. It's not easy to get staff that have that sort of work ethic. That passion. That devotion to excellence. We need more "Sheldon"s in the world, especially in our industry.

So if you are an employee of a software or IT company, take heed. Want to get noticed? Don't just do what is expected of you. Go beyond your job description and truly create an environment of excellence in everything you do. Help your company succeed by influencing more productive results in whatever it is you do. And not just once so you can receive a reward. Make it be part of WHO you are. Something that defines you.

And if you are a leader of such a company... take notice. See if this is a character trait, or just someone trying to get noticed to get a quick bump or benefit. Make sure your staff know its appreciated when they have a CONSISENT work ethic. That doesn't mean you buy them off. But let them know you notice. And reward that loyalty when the time is right.

Great post Vlad.

Posted by SilverStr at August 3, 2008 10:57 AM | TrackBack
Comments

The biggest problem is that most companies don't reciprocate. Sure, you could give "110%", but many have ridiculous corporate policies that are blind to such behaviour. And as soon as they can find a way to do your job cheaper, you'll be out of there.

I've been there, I've seen it, and it's rather unfortunate. At smaller, more dynamic, and interesting companies certainly your efforts will be rewarded. But for many, why give more to a company that doesn't even see you as a person anymore, but a "resource".

Posted by: IT Worker at August 4, 2008 08:03 AM

Wow. The bitterness in your tone seems to show the disconnect of personal work ethic and your hatred and disdain for the corporate authority.

If you hate the company that much that you refuse to give you best each and every day.... get a new job.

Hate to say it, but in most technology companies people ARE the #1 asset. And the #1 liability too. It's a cost center. And the company has to balance taking care of you and your needs to ensure you PRODUCE something of value. In essence, you actually may be looked upon as a resource "on the books". The question all becomes on how valuable you are to the company. Remember the goal of a company is to generate net profits. That means make money.

There is nothing wrong with that. And if you believe that you are seen as nothing more than a "resource"... then you missed the point of my post. People seen as "resources" are the ones with your sort of attitude. Who won't seek excellence in themselves at all times, irregardless of the environment you are in.

People matter. But not in the way you think.

Businesses are run on "systems". Business work flow processes that continue to generate a consisent and expected result each any every time they are used. Systems run the business, and people run the systems.

Without people, work wouldn't get done. The goals and objectives of the business HAVE to be the focus of everyone in the organization. However, it is the responsibility of all in the business to refine and streamline processes in a way to gain more efficiencies, and find ways to MAKE more money, or SAVE more money. Yes, that means if they can find a cheaper way of doing something, they are responsible for considering that.

I can tell you this. If you worked at my company and had that attitude and thought you could skate by, I'd replace you too. The question would REALLY be whether I would find another place in the organization where you could be challenged, have fun and add value to the business. If you weren't always trying to get the best out of yourself, why should your manager(s)?

You're right that some big businesses miss this. But instead of fretting about how they won't notice you, wouldn't it be MORE productive to get the most out of your experience by going above and beyond... striving for excellence in yourself. They will eventually see it, or you will move on to someplace where someone else will. All the while, you are constantly challenging yourself and doing an amazing job you can be proud of.

If you aren't proud of it... don't do it. Simple as that.

So your comment of "you could give 110%" is the vein of the problem. Replace "could" with "should". And if you are unwilling to do that where you currently work... then maybe you should go find other work. You obviously don't like it there.

Posted by: Dana Epp at August 4, 2008 10:33 AM

Actually, I think the first commenter is looking at it wrong. He/she points out that their company isn't reciprocating and giving them more rewards. Isn't your post about the fact that too many people expect rewards for just doing their job?

I love the IT industry. Ya, we get ignored way too frequently... but that is because management don't always understand what we do. But they rely on us. We HAVE to do a great job. Of course, I would do this even if I had to flip burgers to pay rent.

I see attitudes like "IT Worker" all the time. They never get anywhere in life. They get stuck in the same position, hating how they are treated yet do nothing to actually make themselves more valuable to the company. And they usually move on to some other industry down the road. They don't make it long term.

Great article Dana. I wish more employers had this sort of attitude... balancing taking care of the people while still building a successful business so we can actually be paid.

Posted by: Happy Geek at August 4, 2008 11:41 AM
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