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December 05, 2004Scott Adam Rocks!I'm sorry, but I just spewed coffee all over my keyboard. Has this ever happened to you???
Thank god I am not a BOFH anymore. This would have to be plastered on a cubical or something. Posted by SilverStr at December 5, 2004 09:57 AM | TrackBackComments
You, me and everyong else who's done tech support :) Posted by: richard at December 5, 2004 04:07 PMYes, thanks to tech support for all their patience =)) Posted by: Sergey Simakov at December 5, 2004 11:19 PMEveryone in the support field has to face these nightmares one day or the other. I read once that the people who says 'I cannot remeber that password' are fakes because they can remeber their ATM PIN and Bank passwords. But cannot remember their login password :) Posted by: Joseph at December 5, 2004 11:54 PMI always choose to give the user the benefit of the doubt and always try to put myself in the users shoes. I am comfortable around technology but I don't assume everyone else is. Posted by: Hassan Voyeau at December 6, 2004 07:57 AMIt's much too close to reality for me to like it. But I have it printed and plastered on one of the office walls... Posted by: Axel at December 7, 2004 12:12 AM |
 
My 5 Favorite Books
Writing Secure Code
Secure Programming Cookbook Security Engineering Secure Coding Principles & Practice Inside the Security Mind
My 5 Favorite Papers
Smashing the Stack
Penetration Studies Covert Channel Analysis of Trusted Systems DoD Trusted Computer System Evaluation Criteria NSA Security Recommendation Guides
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