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September 16, 2004The User Experience of Identity Management in On-Line ApplicationsRead an interesting article this morning on The User Experience of Identity Management in On-Line Applications: Relationships Between Ease-of-Use, Design Patterns, and Trust. The article covers usability issues as they pertain to security mechanisms and their impact on the user experience, trust, and control. The conclusion of the the article is that the connections and interdependencies between UI interaction design patterns, indentity management features, and system ease-of-use and their impact upon user trust are "irrefutable". I get what the author is trying to say, but I don't think its as easy as a blanket statement of saying users will trust an online application more if the system attempts to incorporate humanistic components into its security design techniques and interactions. Then again, looking at all the success of many phishing scams one has to wonder. *sigh* It would be interesting to know what Joel thinks about this in the face of his position on UI development. I would bet it would be somewhere in the middle ground. Posted by SilverStr at September 16, 2004 06:46 AM | TrackBackComments
You're are correct in stating that the issue of establishing trust with users can not be solely achieved through incorporation of humanistic components into security design. To be truly effective, the methods and outcomes of usability/user-experience design should be included in every facet of the application with which the user interacts. This is a core tenet of the UCD disclipline so that there aren't disconnects in the various components of the experience the application provides to the user. Of course, the article was written with the security professional in mind - thus the bent towards identity management. It would have helped if the article did make the connection between the need for this method within security design and in the design of the overall application to achieve trust. As the author, I apologize for the oversite and your insightful view is appreciated. Posted by: Pat at October 20, 2004 02:22 PM |
 
My 5 Favorite Books
Writing Secure Code
Secure Programming Cookbook Security Engineering Secure Coding Principles & Practice Inside the Security Mind
My 5 Favorite Papers
Smashing the Stack
Penetration Studies Covert Channel Analysis of Trusted Systems DoD Trusted Computer System Evaluation Criteria NSA Security Recommendation Guides
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